PayPal is Terrible — Your Money is Not Safe From Them. [Burn in Hell PayPal]

Paypal is a terrible, horrible, despicable company. If you have little experience with PayPal, count yourself lucky. There are many reasons why the company continues to top lists such as the “Five Worst Companies for Customer Service“.

PayPal currently has a “2.6 out of 10” on Trust Pilot and a “1 out of 5” stars on Consumer Affairs. Forums, such as getSatisfaction are filled with extremely upset customers vowing to never use PayPal again. I am joining the countless ranks of burned customers that will never use PayPal again.

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What Happened to Wired Magazine? Silicon Valley Douchebag Hipsters

Ah, yet another content provider selling-out to try to be “cool”. I recently wrote about what happened to the Discovery Channel and their now complete decline into trash TV, and now Wired Magazine is heading in a similar direction.

I want to preface this rant by saying that I am (was) a huge fan of Wired. As recently as 6 months ago I have said that Wired Magazine is the best magazine out there. It had a balance of tech, science and culture curated for an intellectual reader.

Unfortunately, things have changed and the magazine has begun to nosedive. Wired seems to be focused almost entirely on Silicon Valley douchebag hipsters now, and it is really depressing.

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How to Help Put An End to Smoking

Smoking is a very personal issue for me. My grandmother, easily the most kind-hearted woman I’ve ever met, lost her life several decades too early as a result of lung cancer, thanks to second-hand smoke. It was at that time, when I was still very young, that I decided I would do what I could to protect those around me from smoke.

Like many, I grew up around a number of smokers. My mom smoked while I was young but made the right decision to stop after she saw how it was affecting me and my brother. She was also smart enough to smoke outside, or at least primarily so, unlike the situation many children are trapped in. This is where my fury kicks in.

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GoodLife Fitness Sucks!

goodlife-fitness-sucks

Update: I’m switching to LA Fitness! They have fewer locations than GoodLife, which may not make them an option for everyone, but their rates are better and their clubs are quite nice! I went with the $49.99 upfront and $34.99/month plan. Much better than the $56/month plan I was on with GoodLife. Ripoff!

I just got off the phone with a customer service rep from GoodLife and no matter how much water I drink, I cannot wash this horrendous taste out of my mouth.

I have dealt with many customer service call centres but none as bad as GoodLife’s. The company is completely ignorant to proper customer service. Some companies like Bell, have recently made tremendous strides in customer service and I couldn’t be happier. GoodLife Fitness, on the other hand, has such poor business practices it’s laughable.

Let’s set the picture – a GoodLife employee fills out my information wrong (both my banking information as well as my address) and then try to slam me with a huge bill after a couple of months because of their error. I was confronted rudely about not having made my payments, when all the while I had assumed it was a 3 month trial. Of course, the employee that set me up has been fired and therefore is not available to take any of the blame and GoodLife refuses to take responsibility for any of it.

GoodLife Fitness sucks.

So I call in. After waiting on the phone for an HOUR I am eventually treated to their horrendous business practices.

“Can I speak with you manager?”

“I’m sorry, we don’t escalate calls here.”

You don’t escalate calls? Are you serious??? Never have I called in and been presented with a single opinion on my situation. It is maddening to speak with someone that refuses to help you with no one else to turn to and it is certainly disgusting customer service to do so.

Being a little optimistic:

“Can we please start from scratch and treat it as a 3 month trial since you guys messed up?”

“No.”

Being reasonable:

“Can you please help me by spreading out the cost over the remainder of my payments so I don’t bite the bullet for your mistake?”

“No.”

What GoodLife doesn’t understand is that I can be tremendously loyal if I am treated well. Instead, like many others, I have been burned. They may get their money from me eventually but they’re giving up a lot of future business when I quit. How much do I owe you ask? $200. A penny to them but a lot more to me. Apparently a happy customer is worth less than $200 to them,

P.s. I miss my old community centre so much. They had really nice staff and everything I need for half the cost. I highly recommend you check out a community centre in your area – they are much better than you would believe. These corporate gyms are absolute garbage and you will likely get burned sooner or later.

Other reasons GoodLife sucks

  1. Machines that are always broken. There have been times when I have come in and as many as 10 treadmills have been simultaneously broken. How do they let that happen?
  2. High turnover. They are clearly doing something wrong with their HR since the person that signed me up didn’t even last two weeks after I started at the gym.
  3. Pricey.
  4. Broken lights??? The light in the men’s sauna has been out for 2 weeks. Many people stopped using it as a result while others tried to find their way in the dark. Management has been alerted numerous times of the issue. How long does it take to replace a light? GoodLife Fitness sucks!

Here are some other angry people at GoodLife Fitness if you want to join in and share your struggle:

  1. http://amplicate.com/hate/goodlifefitness
  2. http://www.complaintsboard.com/complaints/goodlife-fitness-london-ontario-c116197.html
  3. http://forums.anandtech.com/showthread.php?t=1978134
  4. http://www.complaintsboard.com/complaints/goodlife-fitness-fredericton-new-brunswick-c196188.html

Update: Courtesy of Dave in the comments, here are some links to legal information that you may want to consider if you will be fighting with GoodLife:

Government of Ontario :: Know your rights
http://www.ontario.ca/consumers/your-rights-under-consumer-protection-act
http://www.ontario.ca/consumers/joining-gym-or-fitness-club

Consumer Protection Act
http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_02c30_e.htm

The consumer protection act is a legal document so if anyone doesn’t have strong language skills don’t get discouraged. Find a friend, a teacher or legal student or professional. Stand your ground on the issue.

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Freemium Apps Suck | Candy Crush and Other Abominations

Candy Crush sucks - Freemium apps suck
Candy Crush Sucks

Sometime within the last year or so, freemium has taken a dramatic turn for the worse; app designers are now beginning to ditch the “free” and focus on the “premium”.

The best example is the abomination that is Candy Crush; a game that has taken freemium to a frustrating extreme. The idea is simple: instead of offering the game for free with a reasonably-priced premium version (read, full version), they make a small portion of the game available for free with many purchases required in-game to proceed. You never buy the full game, you know have to continually pay-to-play.

Freemium apps suck

From a business perspective, it is brilliant, but the users are the ones that lose out — financially. Previously, you could try out a game or app for a while, and if you liked it, you could opt for the premium version — usually priced between $0.99-4.99. Many new apps, however, are now forcing you to cough-up money at regular intervals to progress through the game and charging a dollar or two each time.

The result of this nonsense, is that many users are spending much more than before on their apps, many without realizing it. Other users, like myself, become extremely frustrated with the game, never to play it again. There’s no option to purchase the app in its entirety anymore, so you either have to commit to a continual stream of purchases or stop using the app altogether.

The real problem is this: users are spending much more money with this new freemium model, but unfortunately, there are too many users that do not realize this and add to the problem by lining these businesses’ pockets. The market needs to wake up and start boycotting these apps to prevent a deluge of new freemium apps that will drain user’s pockets.

I am personally boycotting apps like Candy Crush and looking for alternatives so I don’t contribute to this problem. Will you join me in helping to fix this before it gets out of control?

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